One manufacturer uses its asset management system to drive accountability through its own organization by tracking customer service performance and reacting to systemic issues before they become bigger problems. Photo by Thinkstock.
For the past five years or more, automated asset management systems have promised to revolutionize the way club operators manage fitness equipment. These systems use Wi-Fi connectivity to track and automate maintenance and repair processes. They keep detailed service records and reduce equipment failure liability. Some systems even automatically contact a technician and schedule service for a broken product. The systems seem to be simplifying the maintenance side of the equation at clubs ...
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