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Budgetzilla: Eight Tips for Defeating the Planning Monster

Jun 4, 2008 4:28 PM

Plans should precede budgets. Too often management teams create budgets as if financial improvements will happen by magic and without specific plans, and then they wonder why they can’t make their numbers...

Archived Articles from Step by Step: Clubs

Budgetzilla: Eight Tips for Defeating the Planning Monster

Jun 4, 2008 4:28 PM

Plans should precede budgets. Too often management teams create budgets as if financial improvements will happen by magic and without specific plans, and then they wonder why they can’t make their numbers...

From Royalty to the End of the Road: How to Get the Most From Your Staff

Apr 7, 2008 3:27 PM, By Leslie Nolen

Results matter. But how employees get results—their personality and behavior—matters more. ...

How to Implement a Progressive Discipline System

Mar 5, 2008 12:19 PM, By Daniel Frey

In the business world today, it is important for an owner or manager to protect his or her interests. ...

10 Ways to Better Communicate with Medical Professionals

Feb 7, 2008 2:49 PM, By Jasmine Jafferali

Misunderstandings and communication problems remain one of the most common problems in the professional environment. Communication is essential for effective functioning in every part of an organization, whether it is one-on-one, in a group setting or through e-mail. ...

Fourteen Powerful Ways to Be a Fitness Rainmaker

Jan 8, 2008 1:26 PM, By Paul Kuck

A rainmaker is someone who has the intellectual and social clout to bring in huge revenues for a company. Specifically, he or she is a professional who consistently does two things well...

Total Member Satisfaction: The Key To Health Club Profits

Dec 5, 2007 11:49 AM, By Patrick Rigsby

When I first became involved in the fitness industry, member satisfaction seemed to be an afterthought. At the time, health clubs’ focus was primarily on new member sales. However, in today’s highly competitive health club market, member satisfaction represents perhaps the most powerful survival strategy....

A Five-Point Tune-up for Your Health Club Web Site

Nov 7, 2007 2:43 PM, By Leslie Nolen

Many health clubs create a Web site because everyone else is doing it. However, this isn’t the best reason to start one....

The 5–7–9 of Hiring, Staffing and Retaining Quality Staff Members

Oct 5, 2007 5:15 PM, By Daniel Carlin Frey

Daniel Carlin Frey started his career in the restaurant industry but later moved to the fitness industry after helping his trainer build his business....

Why Should You Make the Effort to Provide Training for Your Staff?

Sep 5, 2007 2:34 PM, By Jim Thomas

Jim Thomas is the founder and president of Fitness Management USA Inc., a management consulting and turnaround firm specializing in the fitness and health club industry....

Our Salvation: The Fitness Professional of the Future

Jul 10, 2007 9:32 AM, By Bob Esquerre

No matter how we run our club businesses, the “M” word drives our successes and/or our failures: membership recruitment, membership retention and membership referrals....

Promote Your Personal Trainers as Experts: The Quick and Easy Way to Write and Promote Fitness Articles

Jun 5, 2007 3:33 PM

Personal trainers are often viewed as more of an afterthought than fitness experts. If they were so terribly important, why are members given free sessions with them? People automatically assume that if their time is given away so readily it must not be very valuable....

Does Your Management Style Inspire Others in Your Health Club?

May 8, 2007 4:51 PM, By Jim Thomas

In working with many different types of clubs across the country, I’ve seen varying styles of how to inspire others in your health club. Some are very demanding, while others ignore everyone and hope things will improve...

Just Blog It

Apr 9, 2007 10:54 AM

There are currently more than 71 million blogs with 175,000 new ones launched every day. Sure, the vast majority of these will never have more than a handful of readers, but, done right, a blog can be a crucial element in your marketing mix...

How to Win the Nutrition Game

Mar 7, 2007 10:57 AM

March is National Nutrition Month. To remain cutting edge and competitive in today’s market, you must do something to separate your business from the competition, and celebrating National Nutrition Month is one way to do that—as long as you do so properly....

15 Tips for Developing a Fire-Safety Plan for a Fitness Center

Jan 25, 2007 11:30 AM, By Karen Raisch-Siegel, MS

Imagine it is 6 p.m. on a Monday night, and your facility is packed with members. All of a sudden, the fire alarm goes off. Would you be able to safely evacuate your members and employees? ...

Lifestyle Medicine: Essentials For Improving The Health Of Your Club

Jan 9, 2007 3:05 PM, By Don Jones, Ph.D.

It is abundantly clear that our industry is not offering most of the general public what they want. We are only capturing 14 percent of available customers in most markets. Maybe as Michael Scott Scudder questions ...

20 Steps to Better Business Health

Dec 6, 2006 4:24 PM

Club owners and managers often get so preoccupied operating their club, responding to member complaints and staff issues and solving problems that they don’t have enough time to sit back and reflect on how to improve their ...

Five Easy Steps to Start a Profitable Weight-Management Program

Nov 10, 2006 9:37 AM, By Jayson Hunter

Some of you may already teach your clients about weight loss, but you also need to reach out to the untapped market. The nice thing about a weight-management program is that you maximize your time, maximize your...

Developing and Retaining a Professional Staff

Oct 9, 2006 4:17 PM, By Neal Pire, MA, CSCS, FACSM

In a business where member retention and referrals are dependent on customer satisfaction, recruiting and hiring candidates with the right personality traits and skill-sets is crucial. ...

How To Ride the Baby Boomer Wave

Aug 7, 2006 4:22 PM

The influx of Baby Boomers is the surest and most powerful trend to hit the fitness business. Every time the Boomers hit a new decade, they drive an industry to new heights. First the growth of colleges, next starter homes, then home furnishing stores, then the nursery furniture and stroller industries, later on second homes and time shares. ...

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