In my 29 years in the fitness industry, I have had countless opportunities to work with and for fitness facilities around the world. I have seen some of the most amazing organizations built with great teams, and I have witnessed facilities that were really messed up. Through the years, I have studied what makes clubs successful and what does not. I have watched some club owners build unwavering loyalty with their employees and other club owners who could not build a team, much less lead a ...

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