It's time to get back behind your desk. Seriously. Working with your members and getting out on the floor to help, encourage and make members feel connected to you should be a top priority, but what about the members who pay but never come in? What about the ones you haven't seen in a month or two? These are your at-risk members, and they need some of your personal attention, too, especially if you want them to keep their memberships intact. So what can you do once you get back to ...

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