Your club is talking to you every day. Are you listening? It is telling you that the floors need a little more attention, staff needs additional direction and its image needs updating. Your club is dropping hints about the locker room towels, the street entrance signage and the member who hasn't spoken to a staff representative since he or she signed up. Did you pick up on that? With a proper walk-through, a good manager will realize all of this and more. Many managers go through the ...

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