You may believe that a day of emergency training is enough, but it is not. The mind goes to odd places in an emergency. You must practice emergencies several times a year with each of your employees—and make those practice sessions as true to life as possible.
When I read last week about the Planet Fitness employee who allegedly would not go into the women’s locker room to help a woman who had collapsed, my initial reaction was likely similar to most of yours: Why didn’t he jump into action right away? Isn’t he trained to do so? Then, I thought back to a situation that occurred many years ago when I was an emergency floor captain in my building. Being an emergency floor captain consisted of going to a one-day training at the Red ...
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