Three members come to you and ask you to start offering a Pilates class at 2 p.m. on weekdays, a normally quiet time of day when your group exercise room is empty. They say the time is convenient for them to attend a class, and they stare at you waiting for an answer. How do you reply? The demand of three people typically is not enough to schedule an instructor to teach a class, but what if you had another option that would enable you to offer the class and make these members happy? Well, ...

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