retention

Today, integrating new members means more than showing them a locker room or a new piece of equipment. Swiping their credit card is just the start of a contract that involves your facility offering new members great service and unprecedented attention in return for them becoming your business’s best promoters in your community. Do the following to ensure you keep your new members in 2013....More

One of the largest obstacles health club staffs must overcome is selling their product to people who may not like to exercise. This obstacle can be combated by paying close attention to your customer service and making sure you make your members' exercise experience as enjoyable as possible....More

One of the most dynamic ways your facility can rise above the neighboring competition is to create a new member integration experience that will surpass any new member’s expectations...More

If you invest a bit of time and just a few pennies on a well-planned member appreciation party, you will see a huge return on investment in retention....More