ClubIntel and InMoment form Strategic Relationship to Bring Voice of Customer Insight Tools to the Club Industry

This press release was provided by ClubIntel. The Club Industry editorial staff was not involved in the creation of this content.

ClubIntel, a member, employee and brand insights firm focused on the health/fitness industry, and InMoment™, a customer experience (CX) optimization platform that enables companies to listen to and engage with their customers, have formed a strategic relationship that will leverage ClubIntel’s 50+ combined year’s experience in the health/fitness industry with InMoment’s proprietary Voice of Customer technology, and retail and hospitality industry expertise.  This exciting relationship will offer the health/fitness industry one-of-a-kind tools for collecting, analyzing, and leveraging the voice of the member to enhance loyalty, advocacy, retention and brand profitability.

The strategic relationship will allow ClubIntel to expand its repertoire of services and offer health/fitness owners and operators a variety of valuable insight tools, including: cloud-based voice of the customer listening and collection tools, real-time cloud based analytic and reporting tools, real-time web and mobile based measurement, reporting and sharing tools and patented cloud-based social advocacy tools. The addition of these new services will allow ClubIntel to offer the health/fitness industry an industry-first storehouse of employee and member insight and research expertise that can catapult clubs to greater levels of profitability.

CLUBINTEL is a member, employee and brand insights firm. Our mission is to guide the club industry to a new way of thinking and acting when it comes to putting people at the forefront. ClubIntel’s current storehouse of services include member and guest experience tracking, brand promise development, standards development, new product concept testing, market feasibility studies, focus groups, interviews, deep data analysis, and industry-based consumer research.

INMOMENT is a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers to improve business results through better experiences. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement technology, as well as strategic guidance and tactical instruction, support, and services, to 350 brands across 25 industries in 128 countries. The company is the leading VoC vendor for the food services, retail, and contact center industries, with deep domain expertise in B2B, healthcare, hospitality, and numerous others. For more information, visit www.inmoment.com.

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