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Stephen Tharrett, contributing columnist

co-founder and principal
ClubIntel
http://club-intel.com/
Email stevet@club-intel.com
Articles by Stephen Tharrett, contributing columnist
Create a Climate that Encourages Employee Engagement, Happiness
Creating a workplace environment that engages employees and engenders happiness can lead to more productive and creative employees.
Emotional Quality and Service Quality Are Important in All Health Clubs
The member value equation is actually defined by six components. Each exerts varying degrees of influence on members' perception of value, affects member expectations, their experience and the price they are willing to pay.

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