Sherri McMillan

One of the largest obstacles health club staffs must overcome is selling their product to people who may not like to exercise. This obstacle can be combated by paying close attention to your customer service and making sure you make your members' exercise experience as enjoyable as possible.

How health club operators can handle employee issues efficiently.

It’s important to remember the positive impact of having, tracking, achieving and re-assessing goals. Here are a few ways we set financial and productivity goals for our training teams.

The holidays are just around the corner, presenting fitness club owners and their staff with the perfect chance to do something special for club members. Here are some things you can do to catch their attention this time of year.

If you want to grow your personal training business or department, you must invest in your team.

At Northwest Personal Training, based in Vancouver, WA, we conduct a variety of group personal training programs. We have had to work hard to ensure our sessions are different enough from a typical group fitness class