Ed Tock, contributing columnist

Recently, many fitness facilities have faced class-action lawsuits related to the federal labor laws. The following three areas seem to be of particular focus for plaintiffs’ lawyers.

A special combination of managerial beliefs, practices and tools that focus on building a healthy organizational culture that drives performance, efficiency, effectiveness and morale can set a facility apart from its competitiors.

Our business is to sell health and wellness to our members, but how healthy is your business? Next month at the Club Industry show in Chicago, I will

How are you reacting to today's economy? Are you the ostrich, preserving the status quo and just hoping for the best? Are you the bull in a China shop,

Who gets most of the training in your organization? Is it senior management, department heads or front-line staff? If your club is like most, senior management

Marketing your club for new members has become more of a challenge. You are required not only to work a little harder but a lot smarter. The traditional forms of advertising, such as print media and direct mail, seem to result in very little, if any, response in many markets.